Outage in OpenText
Core Capture EU is experiencing degraded performance
Minor
September 30, 2026 - Started about 23 hours ago
Official incident page
Official incident page
Incident Report
We are currently investigating an issue causing processing slowness for clients within the Core Capture GCP-EU environment. Our technical teams are actively working to identify the cause and restore normal processing as quickly as possible.
We will provide additional updates as more information becomes available.
Components affected
OpenText Core Capture for SAP Solutions EUTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
MONITORING
about 18 hours ago - at 09/30/2026 08:40PM
A fix has been implemented, and initial testing has shown improved processing performance. Our technical teams continue to closely monitor the environment to confirm processing remains stable.
We will provide further updates as monitoring continues.
IDENTIFIED
about 22 hours ago - at 09/30/2026 04:11PM
Our technical teams have identified a potential cause for the processing slowness and are currently conducting tests to validate the findings and confirm a path forward for remediation.
We will provide a further update as testing progresses and additional information becomes available.
INVESTIGATING
about 23 hours ago - at 09/30/2026 03:17PM
We are currently investigating an issue causing processing slowness for clients within the Core Capture GCP-EU environment. Our technical teams are actively working to identify the cause and restore normal processing as quickly as possible.
We will provide additional updates as more information becomes available.
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