Outage in OpsGenie

EU OpsGenie API calls having intermittent routing issues

Resolved Major
March 05, 2025 - Started about 1 month ago - Lasted about 1 hour
Official incident page

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Outage Details

We are aware of an issue where some API calls configured to use api.opsgenie.com/eu are intermittently returning a 404 error with the message 'no Route matched with those values'. API calls to api.eu.opsgenie.com and api.opsgenie.com (without /eu) are not affected. Our team is investigating this issue.
Components affected
OpsGenie Alert Flow
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/05/2025 07:24AM

Issues where some API calls configured to use api.opsgenie.com/eu were intermittently returning a 404 error with the message 'no Route matched with those values' should now be resolved.

API calls to api.eu.opsgenie.com and api.opsgenie.com (without /eu) were not affected at this time.

INVESTIGATING about 1 month ago - at 03/05/2025 06:34AM

We are aware of an issue where some API calls configured to use api.opsgenie.com/eu are intermittently returning a 404 error with the message 'no Route matched with those values'.

API calls to api.eu.opsgenie.com and api.opsgenie.com (without /eu) are not affected.

Our team is investigating this issue.

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