Outage in OpsGenie

Delays in Opsgenie, JSM Ops and Compass Ops notifications

Resolved Minor
September 30, 2025 - Started 21 days ago - Lasted 26 minutes
Official incident page

Incident Report

We are observing delays in Opsgenie, JSM ops and Compass ops notification flows. No alert has been lost and our team is actively working on it to mitigate the delays. We'll keep you posted with further updates.

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Latest Updates ( sorted recent to last )
RESOLVED 21 days ago - at 09/30/2025 02:32PM

Between 13:10 UTC to 14:00 UTC, we experienced notification delay for Jira Service Management, Opsgenie, and Compass in only EU-region. The issue has been resolved and the service is operating normally.

MONITORING 21 days ago - at 09/30/2025 02:22PM

We have identified the root cause of the notification delay for Opsgenie, JSM Ops and Compass Ops and have mitigated the problem. We are now monitoring closely.

IDENTIFIED 21 days ago - at 09/30/2025 02:09PM

We continue to work on resolving the notification delays for Jira Service Management, Opsgenie, and Compass. We have identified the root cause and expect recovery shortly.

INVESTIGATING 21 days ago - at 09/30/2025 02:07PM

We are observing delays in Opsgenie, JSM ops and Compass ops notification flows. No alert has been lost and our team is actively working on it to mitigate the delays. We'll keep you posted with further updates.

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