Outage in OpsGenie
Issues with Microsoft Teams notifications for Opsgenie customers
Resolved MajorIncident Report
Summary AI Generated
Microsoft Teams notifications failed to deliver for OpsGenie standalone customers from August 19 to September 3, 2026, lasting approximately 164 hours. The outage was caused by an operational error from an external partner, who implemented corrective measures to restore service. Jira Service Management Operations customers were not affected.
On August 19, 2026, we identified an issue affecting the delivery of Microsoft Teams notifications for Opsgenie standalone customers. The root cause has been identified and our teams are working with our partners to resolve this issue.
This issue does not impact Jira Service Management Operations customers.
We will provide the next update in 24 hours.
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Latest Updates ( sorted recent to last )
RESOLVED
16 days ago - at 09/03/2026 06:06AM
On August 19, we identified an issue affecting the delivery of Microsoft Teams notifications for Opsgenie standalone customers. The root cause was attributed to an operational error caused by our external partner, and they have taken corrective measures to restore services.
If you are still experiencing issues, please follow these steps to restore your integration: https://support.atlassian.com/opsgenie/docs/restore-the-opsgenie-microsoft-teams-v2-integration/. If you require further assistance, please reach out to Atlassian Support via support.atlassian.com/contact.
IDENTIFIED
17 days ago - at 09/02/2026 10:17AM
Our teams continue to work with our partners towards resolving the Microsoft Teams notification delivery issue for Opsgenie standalone customers.
We will provide the next update in 24 hours, or sooner if there is a significant update.
IDENTIFIED
18 days ago - at 09/01/2026 10:16AM
Our teams continue to work with our partners towards resolving the Microsoft Teams notification delivery issue for Opsgenie standalone customers.
We will provide the next update in 24 hours, or sooner if there is a significant update.
IDENTIFIED
19 days ago - at 08/31/2026 10:29AM
Our teams continue to work with our partners, towards resolving the Microsoft Teams notification delivery issue for Opsgenie standalone customers.
We will provide the next update in 24 hours, or sooner if there is a significant update.
IDENTIFIED
22 days ago - at 08/28/2026 10:38AM
Our teams continue to work with our partners towards resolving the Microsoft Teams notification delivery issue for Opsgenie standalone customers.
We will provide the next update in 72 hours or sooner if we have a material update.
IDENTIFIED
23 days ago - at 08/27/2026 10:26AM
On August 19, 2026, we identified an issue affecting the delivery of Microsoft Teams notifications for Opsgenie standalone customers. The root cause has been identified and our teams are working with our partners to resolve this issue.
This issue does not impact Jira Service Management Operations customers.
We will provide the next update in 24 hours.
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