Outage in Optimizely
Configured Commerce - Performance issues
Resolved MinorIncident Report
An issue has been identified in a previous version of a third-party monitoring tool used for Configured Commerce platform management, which can cause a very gradual buildup in CPU usage and ultimately result in performance degradation on affected sites.
The fix for this has been implemented by Optimizely Platform Support, but requires a redeployment of site code in order to be applied. Please perform a site redeploy at your earliest convenience to ensure the utilities update has been applied to your site(s).
Components affected
Optimizely Configured Commerce – APAC Region Optimizely Configured Commerce – EMEA Region Optimizely Configured Commerce – NA RegionTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 year ago - at 04/03/2025 04:15PM
This incident has been resolved. A fix has been implemented but as previously noted, a redeployment of site code is needed for the fix to be applied. Additional details are provided in the following Optimizely Support Article: https://support.optimizely.com/hc/en-us/articles/35521173909901-Recent-Performance-issues-related-to-Datadog
MONITORING
about 1 year ago - at 04/02/2025 06:16PM
An issue has been identified in a previous version of a third-party monitoring tool used for Configured Commerce platform management, which can cause a very gradual buildup in CPU usage and ultimately result in performance degradation on affected sites.
The fix for this has been implemented by Optimizely Platform Support, but requires a redeployment of site code in order to be applied. Please perform a site redeploy at your earliest convenience to ensure the utilities update has been applied to your site(s).
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