Outage in Optimizely

Configured Commerce - Performance issues

Resolved Minor
April 02, 2025 - Started 28 days ago - Lasted about 22 hours
Official incident page

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Outage Details

An issue has been identified in a previous version of a third-party monitoring tool used for Configured Commerce platform management, which can cause a very gradual buildup in CPU usage and ultimately result in performance degradation on affected sites. The fix for this has been implemented by Optimizely Platform Support, but requires a redeployment of site code in order to be applied. Please perform a site redeploy at your earliest convenience to ensure the utilities update has been applied to your site(s).
Components affected
Optimizely Configured Commerce – EMEA Region Optimizely Configured Commerce – NA Region Optimizely Configured Commerce – APAC Region
Latest Updates ( sorted recent to last )
RESOLVED 27 days ago - at 04/03/2025 04:15PM

This incident has been resolved. A fix has been implemented but as previously noted, a redeployment of site code is needed for the fix to be applied. Additional details are provided in the following Optimizely Support Article: https://support.optimizely.com/hc/en-us/articles/35521173909901-Recent-Performance-issues-related-to-Datadog

MONITORING 28 days ago - at 04/02/2025 06:16PM

An issue has been identified in a previous version of a third-party monitoring tool used for Configured Commerce platform management, which can cause a very gradual buildup in CPU usage and ultimately result in performance degradation on affected sites.

The fix for this has been implemented by Optimizely Platform Support, but requires a redeployment of site code in order to be applied. Please perform a site redeploy at your earliest convenience to ensure the utilities update has been applied to your site(s).

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