Outage in Optimizely

DXP - Intermittent deployment failures (Code Packages Deployment)

Resolved Minor

April 14, 2025 - Started 10 months ago - Lasted about 12 hours
Official incident page

Incident Report

We are currently investigating ongoing deployment failures affecting a subset of clients deploying new code packages. We will provide more updates as soon as they become available.

Components affected

Optimizely Digital Experience Cloud Service - Management Portal

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Latest Updates ( sorted recent to last )

RESOLVED 9 months ago - at 04/14/2025 03:37PM

This incident has been resolved. Service has been restored and stabilized and deployments are now successful.

MONITORING 9 months ago - at 04/14/2025 12:44PM

A fix has been implemented and we are monitoring the results. Customers who previously experienced the error can redeploy.

IDENTIFIED 9 months ago - at 04/14/2025 07:01AM

Our engineering team has started implementing the fix and we will provide update once it's ready to roll out.

IDENTIFIED 10 months ago - at 04/14/2025 04:21AM

The issue has been identified and we are working diligently to provide a fix.

INVESTIGATING 10 months ago - at 04/14/2025 03:55AM

We are currently investigating ongoing deployment failures affecting a subset of clients deploying new code packages. We will provide more updates as soon as they become available.

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