Outage in Optimizely
Issue with Cloud license portal
Resolved MajorIncident Report
We are currently investigating issue with Cloud license portal. It can result in CMS backend license check may fail and longer DXP provisioning.
Components affected
Optimizely Digital Experience Cloud Service - Management Portal
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Latest Updates ( sorted recent to last )
RESOLVED
about 10 hours ago - at 10/16/2025 01:26PM
This incident has been resolved.
MONITORING
about 11 hours ago - at 10/16/2025 11:59AM
We are continuing to monitor for any further issues.
MONITORING
about 11 hours ago - at 10/16/2025 11:35AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
about 12 hours ago - at 10/16/2025 11:23AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
about 12 hours ago - at 10/16/2025 11:11AM
We are currently investigating issue with Cloud license portal. It can result in CMS backend license check may fail and longer DXP provisioning.
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