Outage in Optimizely
Cloudflare Global Network experiencing issues
Resolved MajorIncident Report
Cloudflare is investigating an issue which potentially impacts multiple customers. Further detail will be provided as more information becomes available.
Components affected
Optimizely Digital Experience Cloud Service - Management Portal Optimizely Graph - APAC Region Optimizely Graph - EMEA Region Optimizely Graph - NA Region Optimizely Graph - UAEN Region Optimizely Australia East Optimizely North Europe Optimizely Canada East Optimizely Singapore Optimizely Norway East Optimizely Canada East Optimizely Content Recommendations API Optimizely Content Recommendations API Optimizely Content Recommendations API Optimizely Application UI Optimizely Identity Optimizely Content Recommendations API Optimizely Australia Southeast Optimizely West Europe Optimizely Canada Central Optimizely Sweden Central Optimizely US East Optimizely Australia East Optimizely Content Recommendations Management Interface Optimizely Content Recommendations Management Interface Optimizely Content Recommendations Management Interface Optimizely Datafile Build Service Optimizely Snippet Delivery Optimizely Admin Center Optimizely Content Recommendations Management Interface Optimizely Japan East Optimizely Norway East Optimizely East US Optimizely UK South Optimizely US West Optimizely SDKs Optimizely Snippet Building Optimizely Southeast Asia Optimizely Sweden Central Optimizely East US 2 Optimizely North Europe Optimizely Results Page Optimizely UK South Optimizely North Central US Optimizely Event Pipeline Optimizely App UI Optimizely UAE North Optimizely West US Optimizely REST API Optimizely Visual Editor Optimizely West US 2 Optimizely Experiment Collaboration Optimizely Full Stack (Legacy) Optimizely Preview Mode Optimizely Results APINeed to monitor Optimizely outages?
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Latest Updates ( sorted recent to last )
RESOLVED
2 months ago - at 11/18/2025 06:57PM
Cloudflare has declared the issue resolved, and our platform teams have confirmed all services have successfully recovered.
MONITORING
2 months ago - at 11/18/2025 05:12PM
Cloudflare reports continued reduction in errors & latency, but intermittent errors may still occur as services stabilize. Cloudflare is pursuing options to accelerate the recovery process.
MONITORING
2 months ago - at 11/18/2025 03:58PM
Cloudflare is continuing to focus on restoring service post-fix. They are mitigating several issues that remain post-deployment.
IDENTIFIED
2 months ago - at 11/18/2025 03:25PM
Cloudflare are continuing to monitor for any further issues.
MONITORING
2 months ago - at 11/18/2025 02:59PM
Some customers may be still experiencing issues logging into or using the Cloudflare dashboard. Cloudflare are working on a fix to resolve this, and continuing to monitor for any further issues.
MONITORING
2 months ago - at 11/18/2025 02:46PM
A fix has been implemented and Cloudflare believe the incident is now resolved. They are continuing to monitor for errors to ensure all services are back to normal.
IDENTIFIED
2 months ago - at 11/18/2025 02:45PM
Cloudflare deployed a change which has restored dashboard services. They are still working to remediate broad application services impact.
IDENTIFIED
2 months ago - at 11/18/2025 02:25PM
Cloudflare still continuing to work on a fix for this issue.
IDENTIFIED
2 months ago - at 11/18/2025 02:03PM
Cloudflare still continuing working on restoring service for application services customers. Thank you for your patience!
IDENTIFIED
2 months ago - at 11/18/2025 01:40PM
Cloudflare continuing working on restoring service for application services customers.
IDENTIFIED
2 months ago - at 11/18/2025 01:22PM
The issue has been identified and a fix is being implemented.
Cloudflare are continuing to work towards restoring other services.
INVESTIGATING
2 months ago - at 11/18/2025 01:09PM
During Cloudflare attempts to remediate, they have disabled WARP access in London. Users in London trying to access the Internet via WARP will see a failure to connect.
INVESTIGATING
2 months ago - at 11/18/2025 12:52PM
Cloudflare are seeing services recover, but customers may continue to observe higher-than-normal error rates as they continue remediation efforts.
INVESTIGATING
2 months ago - at 11/18/2025 12:48PM
Cloudflare still continuing to investigate this issue.
INVESTIGATING
2 months ago - at 11/18/2025 12:34PM
Cloudflare are seeing services recover, but customers may continue to observe higher-than-normal error rates as they continue remediation efforts.
INVESTIGATING
2 months ago - at 11/18/2025 12:13PM
Cloudflare is investigating an issue which potentially impacts multiple customers. Further detail will be provided as more information becomes available. Thank you for your patience!
INVESTIGATING
2 months ago - at 11/18/2025 12:11PM
We are continuing to investigate this issue.
INVESTIGATING
2 months ago - at 11/18/2025 12:08PM
We are continuing to investigate this issue.
INVESTIGATING
2 months ago - at 11/18/2025 11:57AM
Cloudflare is investigating an issue which potentially impacts multiple customers. Further detail will be provided as more information becomes available.
Latest Optimizely outages
CMS Saas (Headless) - Intermittent deployment errors - 17 days ago
CMP: CMP DAM Asset and Folder Visibility - 17 days ago
Brief service interruption due to network availability - about 1 month ago
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