Outage in Optimizely
DXP Management Portal & Configured Commerce - Site Management Degradation in PaaS Portal & Mission Control
Resolved MinorIncident Report
Summary AI Generated
A third-party vendor issue caused site management-related API calls to fail and display errors across Optimizely's Digital Experience Cloud Management Portal and Configured Commerce services in all regions (APAC, EMEA, and NA). CDN cached traffic and security features remained unaffected during the incident. The vendor identified and implemented a fix, with the issue fully resolved after 54 minutes of monitoring.
We are aware of an ongoing incident with one of our third party vendors that could cause site management-related API calls to fail and/or errors to be displayed. CDN cached traffic and security features are not impacted. We will continue to monitor the situation along with our vendor and will continue to post updates here as they become available.
Components affected
Optimizely Digital Experience Cloud Service - Management Portal Optimizely Configured Commerce – APAC Region Optimizely Configured Commerce – EMEA Region Optimizely Configured Commerce – NA RegionTrusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 06/12/2026 03:40PM
Our vendor has confirmed this issue has been resolved
MONITORING
5 days ago - at 06/12/2026 03:24PM
System performance should be restored but we will continue to monitor closely.
MONITORING
5 days ago - at 06/12/2026 03:09PM
Our vendor has confirmed that a fix has been implemented and they are monitoring the results. We will continue to monitor the situation closely.
IDENTIFIED
5 days ago - at 06/12/2026 03:03PM
Our vendor has confirmed the issue has been identified and a fix is being implemented.
INVESTIGATING
6 days ago - at 06/12/2026 02:50PM
We are aware of an ongoing incident with one of our third party vendors that could cause site management-related API calls to fail and/or errors to be displayed. CDN cached traffic and security features are not impacted. We will continue to monitor the situation along with our vendor and will continue to post updates here as they become available.
Latest Optimizely outages
CMP: Task Creation Failure - about 20 hours ago
CMP: Modules are inaccessible - 2 days ago
CMP: Modules are inaccessible - 8 days ago
DAM Asset Renditions Unavailable (GCP) - 10 days ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
