Outage in Optimove

US | Batch Update Process - Delay in Campaign execution

Resolved Major

May 05, 2025 - Started 12 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are investigating elevated errors in our batch update process. Specifically, we are facing an issue with the cloud data import service. Possible impact: Some tenants will experience delays in scheduled campaign execution as part of the batch process.

Components affected

Optimove Daily process

Trusted by 1,000+ teams

The Status Page Aggregator with Early Outage Detection

Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.

Start Free Trial

No credit card
14-day trial
2-minute setup

Latest Updates ( sorted recent to last )

RESOLVED 12 months ago - at 05/05/2025 11:31AM

This incident has been resolved.

MONITORING 12 months ago - at 05/05/2025 10:38AM

A fix has been implemented and Batch processes are back in progress.

IDENTIFIED 12 months ago - at 05/05/2025 10:20AM

The issue has been identified, and we are implementing a fix to address the batch process.

Once a fix is available, our teams will recover the impacted batch process

IDENTIFIED 12 months ago - at 05/05/2025 09:20AM

We are investigating elevated errors in our batch update process. Specifically, we are facing an issue with the cloud data import service.

Possible impact: Some tenants will experience delays in scheduled campaign execution as part of the batch process.

Latest Optimove outages

UI - Optimove Site - Degraded Performance in Campaign Builder - 10 days ago

BI Studio: Business Performance Overview Page Not Loading - 13 days ago

Optimove Site - Target Group Size Display Unavailable - 28 days ago

Batch Update Process - Delay in campaign execution - about 1 month ago

EU - Batch Update Process - Delay in Campaign execution - about 1 month ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6320 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook