Outage in Optimove
US | Batch Update Process - Delay in Campaign execution
Resolved Major
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Outage Details
We are investigating elevated errors in our batch update process. Specifically, we are facing an issue with the cloud data import service.
Possible impact: Some tenants will experience delays in scheduled campaign execution as part of the batch process.
Components affected
Optimove Daily processLatest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 05/05/2025 11:31AM
This incident has been resolved.
MONITORING
2 days ago - at 05/05/2025 10:38AM
A fix has been implemented and Batch processes are back in progress.
IDENTIFIED
2 days ago - at 05/05/2025 10:20AM
The issue has been identified, and we are implementing a fix to address the batch process.
Once a fix is available, our teams will recover the impacted batch process
IDENTIFIED
2 days ago - at 05/05/2025 09:20AM
We are investigating elevated errors in our batch update process. Specifically, we are facing an issue with the cloud data import service.
Possible impact: Some tenants will experience delays in scheduled campaign execution as part of the batch process.
Latest Optimove outages
EU - Batch Update Process - Delay in Campaign execution - about 6 hours ago
Elevated errors experienced for campaign execution. - about 1 month ago
US - Batch Update Process Delays - about 2 months ago
Optimove Site - Mission control - Future Run Anyway Campaigns in 'Running' status - about 2 months ago
Some instances of Run Anyway Campaigns does not run on schedule. - about 2 months ago
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