Outage in Optimove

Batch Update Process - Delay in campaign execution

Resolved Minor

March 17, 2026 - Started about 2 months ago - Lasted about 6 hours
Official incident page

Incident Report

We are currently experiencing an issue causing unexpected errors and delays in campaign execution. What we’re doing- Our engineering team is actively investigating the root cause and working to restore normal execution as quickly as possible. Next update- We will provide an update within 1–2 hours, or sooner if there are any significant developments.

Components affected

Optimove Daily process Optimove Daily process

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Latest Updates ( sorted recent to last )

RESOLVED about 2 months ago - at 03/17/2026 06:55PM

This incident has been resolved.

MONITORING about 2 months ago - at 03/17/2026 02:13PM

A fix has been implemented and we are monitoring the results.

MONITORING about 2 months ago - at 03/17/2026 02:01PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 months ago - at 03/17/2026 01:37PM

We have identified the source of the issue leading to delays in campaign execution - Mitigation is in progress.
Our team is working to restore normal service and will provide another update soon.

IDENTIFIED about 2 months ago - at 03/17/2026 12:49PM

We are currently experiencing an issue causing unexpected errors and delays in campaign execution.

What we’re doing-
Our engineering team is actively investigating the root cause and working to restore normal execution as quickly as possible.

Next update-
We will provide an update within 1–2 hours, or sooner if there are any significant developments.

Latest Optimove outages

Investigating Performance Degradation: Login Authentication - 21 days ago

UI - Optimove Site - Degraded Performance in Campaign Builder - about 1 month ago

BI Studio: Business Performance Overview Page Not Loading - about 1 month ago

Optimove Site - Target Group Size Display Unavailable - about 2 months ago

EU - Batch Update Process - Delay in Campaign execution - 2 months ago

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