Outage in Optimove
US | Batch Update Process - Delay in Campaign execution
Resolved MajorIncident Report
We are currently experiencing errors leading to delays in campaign execution. As a result, some campaigns may remain in a “Not Run” status.
This typically occurs when the Batch Data Update is delayed and campaign execution starts later than scheduled, causing some campaigns to miss their designated run time.
What We’re Doing:
Our engineering team is actively investigating the root cause and working to restore normal execution as quickly as possible.
Recovery Options:
Manual Run:
For high-priority campaigns, you can run them manually via the Run Now feature in Mission Control. Hover over the relevant campaign or use the three-dot menu to access the option. https://academy.optimove.com/hc/en-us/articles/8649444827549-Using-Run-Now-Capability
Force Run:
If your instance has Force Run enabled, campaigns will still be delivered as part of the batch process if this incident is resolved within the grace period. https://academy.optimove.com/hc/en-us/articles/10701094593565-Using-Force-Run.
To enable Force Run, please reach out to your Customer Success Manager.
Next Update:
We will provide an update within 1–2 hours, or sooner if new information becomes available
Trusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
13 days ago - at 07/04/2026 06:43PM
This incident has been resolved.
MONITORING
14 days ago - at 07/04/2026 01:58PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
14 days ago - at 07/04/2026 12:16PM
We are continuing to investigate this issue.
INVESTIGATING
14 days ago - at 07/04/2026 12:15PM
We are currently experiencing errors leading to delays in campaign execution. As a result, some campaigns may remain in a “Not Run” status.
This typically occurs when the Batch Data Update is delayed and campaign execution starts later than scheduled, causing some campaigns to miss their designated run time.
What We’re Doing:
Our engineering team is actively investigating the root cause and working to restore normal execution as quickly as possible.
Recovery Options:
Manual Run:
For high-priority campaigns, you can run them manually via the Run Now feature in Mission Control. Hover over the relevant campaign or use the three-dot menu to access the option. https://academy.optimove.com/hc/en-us/articles/8649444827549-Using-Run-Now-Capability
Force Run:
If your instance has Force Run enabled, campaigns will still be delivered as part of the batch process if this incident is resolved within the grace period. https://academy.optimove.com/hc/en-us/articles/10701094593565-Using-Force-Run.
To enable Force Run, please reach out to your Customer Success Manager.
Next Update:
We will provide an update within 1–2 hours, or sooner if new information becomes available
Latest Optimove outages
EU | Batch Update Process - Delay in Daily Batch - 10 days ago
Batch Update Process - Delay in Campaign execution - about 1 month ago
EU Region - Web SDK Events - Triggered Campaigns - about 2 months ago
Investigating Performance Degradation: Login Authentication - 3 months ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
