Outage in Optimove
EU - Batch Update Process - Delay in Campaign execution
Resolved Minor
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Outage Details
We have identified elevated errors in our batch update process. Specifically, we are facing an issue with the Import and execution phase of the batch process.
Possible impact: Some tenants will experience delays in scheduled campaign execution as part of the batch process.
Workarounds:
1. Manually execute the most critical campaigns via the Optimove site with the latest available data Optimove has.
2. If you want to execute all the campaigns with the available data, please let us know, and we will run them all (reach out to Support@optimove.com).
Latest Updates ( sorted recent to last )
RESOLVED
about 14 hours ago - at 05/07/2025 09:55AM
This incident has been resolved.
MONITORING
about 14 hours ago - at 05/07/2025 09:32AM
We are continuing to monitor for any further issues.
MONITORING
about 15 hours ago - at 05/07/2025 09:02AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
about 15 hours ago - at 05/07/2025 08:11AM
We have identified elevated errors in our batch update process. Specifically, we are facing an issue with the Import and execution phase of the batch process.
Possible impact: Some tenants will experience delays in scheduled campaign execution as part of the batch process.
Workarounds:
1. Manually execute the most critical campaigns via the Optimove site with the latest available data Optimove has.
2. If you want to execute all the campaigns with the available data, please let us know, and we will run them all (reach out to Support@optimove.com).
Latest Optimove outages
Elevated errors experienced for campaign execution. - about 1 month ago
US - Batch Update Process Delays - about 2 months ago
Optimove Site - Mission control - Future Run Anyway Campaigns in 'Running' status - about 2 months ago
Some instances of Run Anyway Campaigns does not run on schedule. - about 2 months ago
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