Outage in Optimove
EU - Batch Update Process - Delay In Data Import Leading To Delays In Campaign execution
Resolved MinorIncident Report
We are investigating elevated errors in our batch update process. Specifically, we are facing an issue with the Data importing service on the optimove side. This is causing delays in batch data processing.
Possible impact: Some tenants will experience up to 2 hours delays in scheduled campaign execution as part of the batch process.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
10 months ago - at 05/14/2025 12:19PM
This incident has been resolved.
MONITORING
10 months ago - at 05/14/2025 11:13AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
10 months ago - at 05/14/2025 10:55AM
The Fix is ready and is in testing stages - We expect a delivery ETA of 15 minutes that will allow our teams to restart the Batch process for impacted tenants.
IDENTIFIED
10 months ago - at 05/14/2025 10:34AM
We are still working on a fix. Additional updates within 20 minutes.
IDENTIFIED
10 months ago - at 05/14/2025 09:44AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
10 months ago - at 05/14/2025 09:11AM
We are investigating elevated errors in our batch update process. Specifically, we are facing an issue with the Data importing service on the optimove side. This is causing delays in batch data processing.
Possible impact: Some tenants will experience up to 2 hours delays in scheduled campaign execution as part of the batch process.
Latest Optimove outages
Batch Update Process - Delay in campaign execution - about 24 hours ago
Support@optimove.com - Support email intake delays - 15 days ago
EU - Batch Update Process - Delay in Campaign execution - 29 days ago
Campaign execution - Some campaigns are in failed status - about 2 months ago
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