Outage in Optimove
EU - Batch Update Process - Delay In Data Import Leading To Delays In Campaign execution
Resolved Minor
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Outage Details
We are investigating elevated errors in our batch update process. Specifically, we are facing an issue with the Data importing service on the optimove side. This is causing delays in batch data processing.
Possible impact: Some tenants will experience up to 2 hours delays in scheduled campaign execution as part of the batch process.
Components affected
Optimove Daily processLatest Updates ( sorted recent to last )
RESOLVED
about 19 hours ago - at 05/14/2025 12:19PM
This incident has been resolved.
MONITORING
about 20 hours ago - at 05/14/2025 11:13AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
about 20 hours ago - at 05/14/2025 10:55AM
The Fix is ready and is in testing stages - We expect a delivery ETA of 15 minutes that will allow our teams to restart the Batch process for impacted tenants.
IDENTIFIED
about 21 hours ago - at 05/14/2025 10:34AM
We are still working on a fix. Additional updates within 20 minutes.
IDENTIFIED
about 22 hours ago - at 05/14/2025 09:44AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
about 22 hours ago - at 05/14/2025 09:11AM
We are investigating elevated errors in our batch update process. Specifically, we are facing an issue with the Data importing service on the optimove side. This is causing delays in batch data processing.
Possible impact: Some tenants will experience up to 2 hours delays in scheduled campaign execution as part of the batch process.
Latest Optimove outages
EU - Delay in Campaign execution - about 17 hours ago
US | Batch Update Process - Delay in Campaign execution - 10 days ago
Elevated errors experienced for campaign execution. - about 1 month ago
US - Batch Update Process Delays - about 2 months ago
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