Outage in Opus Interactive

Circuit down between TX1 and HIO1/VA1 datacenters

Resolved Minor
June 11, 2021 - Started over 3 years ago
Official incident page

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Outage Details

The vendor has identifies a circuit cut and has dispatched crews to resolve.
Latest Updates ( sorted recent to last )
RESOLVED over 3 years ago - at 06/11/2021 11:24PM

We have confirmed with the Fiber Vendor that we are back up and service has been restored. They have confirmed to be hands off at this time as full functionality has been restored."

Opus has also verified functionality from our side. If you are still experiencing issues at this time, please open ticket and well will follow-up as needed.

Regards,
Support Team Lead - Opus Interactive
support@opusinteractive.com
http://hosting.opusinteractive.com/portal

IDENTIFIED over 3 years ago - at 06/11/2021 06:28PM

Construction crews are still digging around fiber and the vendor currently has a technician headed to the location with a new hand hole and splice case to install at that location. More updates to follow.

IDENTIFIED over 3 years ago - at 06/11/2021 06:28PM

Our vendor has found construction crews boring where we believe the damage to be located. Construction crews are digging up at that location right now to find our fiber lines. We will continue to provide updates.

IDENTIFIED over 3 years ago - at 06/11/2021 06:28PM

The vendor techs are narrowing down the damaged location. They are working to validate suspected area of the issue and closer to isolating the damage. More update to follow.

IDENTIFIED over 3 years ago - at 06/11/2021 06:26PM

The vendor has identifies a circuit cut and has dispatched crews to resolve.

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