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Outage in Oracle Aconex

Multiple Instances (UK1/ AU1/ ASIA2) - Loss of Documents upload service

Resolved Major
September 28, 2026 - Started about 2 months ago - Lasted about 18 hours
Official incident page

Incident Report

We are investigating an issue affecting Document uploads through the New Enhanced Upload feature in the Aconex Documents module. However, as a workaround, users can switch to the previous upload experience (Documents → Switch to previous selection). We will provide further updates once more information is available.

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 09/28/2026 08:50PM

The cloud service is now fully restored and operational. If you observe any issues with your hosted cloud service, please submit a Service Request. We remain committed to your success and appreciate your support.

IDENTIFIED about 2 months ago - at 09/28/2026 08:14PM

Our engineers are continuing to work towards resolving the issue that may be impacting your user experience. As a workaround, users can switch to the previous upload experience (Documents → Switch to previous selection). We are committed to resolving this issue as quickly as possible.

IDENTIFIED about 2 months ago - at 09/28/2026 04:19PM

Our engineers are continuing to work towards resolving the issue that may be impacting your user experience. As a workaround, users can switch to the previous upload experience (Documents → Switch to previous selection). We are committed to resolving this issue as quickly as possible.

IDENTIFIED about 2 months ago - at 09/28/2026 11:57AM

Our engineers are continuing to work towards resolving the issue that may be impacting your user experience. As a workaround, users can switch to the previous upload experience (Documents → Switch to previous selection). We are committed to resolving this issue as quickly as possible.

IDENTIFIED about 2 months ago - at 09/28/2026 09:28AM

Our engineers are continuing to work towards resolving the issue that may be impacting your user experience. As a workaround, users can switch to the previous upload experience (Documents → Switch to previous selection). We are committed to resolving this issue as quickly as possible. The next update will be in 60 minutes.

IDENTIFIED about 2 months ago - at 09/28/2026 08:17AM

Our engineers are continuing to work toward resolving the issue that may be impacting your user experience. As a workaround, users can switch to the previous upload experience (Documents → Switch to previous selection). We are committed to resolving this issue as quickly as possible. The next update will be in 60 minutes.

IDENTIFIED about 2 months ago - at 09/28/2026 05:57AM

Oracle teams had identified the cause, and are currently working on remediation efforts. As a workaround, users can switch to the previous upload experience (Documents → Switch to previous selection). We will provide further updates once more information is available. Thank you for your continued patience.

INVESTIGATING about 2 months ago - at 09/28/2026 04:30AM

We are investigating an issue affecting Document uploads through the New Enhanced Upload feature in the Aconex Documents module. However, as a workaround, users can switch to the previous upload experience (Documents → Switch to previous selection). We will provide further updates once more information is available.

INVESTIGATING about 2 months ago - at 09/28/2026 03:12AM

We are investigating an issue affecting Document uploads through the New Enhanced Upload feature in the Aconex Documents module. However, as a workaround, users can switch to the previous upload experience (Documents → Switch to previous selection). We will provide further updates once more information is available.

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