Oracle Cloud Infrastructure | US East (Ashburn) | CN-195864

Engineers have applied mitigating actions and a majority of the impacted services have now recovered. Some services are still in the process of recovery, and we will continue to monitor service health until the issue is fully resolved.

Customer Impact: Customers may experience delays or timeouts when attempting to perform service management operations such as Create, Read, Update, or Delete (CRUD). Downstream services that leverage these services as part of their workflows may experience impact as well.

Impacted Services:

- Cloud Shell
- Database
- Block Storage
- Compute
- Container Engine for Kubernetes
- File Storage
- Marketplace
- Functions
- Oracle Content and Experience
- Virtual Cloud Networks
- Data Flow
- Data Science
- DevOps
- Events
- Load Balancer
- Service Gateway
- API Gateway
- MySQL
- Service Connector Hub

Start Time: February 15, 2022 13:22 UTC

A majority of impacted services have now recovered, and our engineers are continuing to work to mitigate the issue for the remaining impacted customers.

Customer Impact: Customers may experience delays or timeouts when attempting to perform service management operations such as Create, Read, Update, or Delete (CRUD). Downstream services that leverage these services as part of their workflows may experience impact as well.

Impacted Services:

- Cloud Shell
- Database
- Block Storage
- Compute
- Container Engine for Kubernetes
- File Storage
- Marketplace
- Functions
- Oracle Content and Experience
- Virtual Cloud Networks
- Data Flow
- Data Science
- DevOps
- Events
- Load Balancer
- Service Gateway
- API Gateway
- MySQL
- Service Connector Hub

Start Time: February 15, 2022 15:05 UTC

Our engineers are continuing work to mitigate the issue. Some services are beginning to see recovery. Further updates will be shared as information becomes available.

Customer Impact: Customers may experience delays or timeouts when attempting to perform service management operations such as Create, Read, Update, or Delete (CRUD). Downstream services that leverage these services as part of their workflows may experience impact as well.

Impacted Services:

- Cloud Shell
- Database
- Block Storage
- Compute
- Container Engine for Kubernetes
- File Storage
- Marketplace
- Functions
- Oracle Content and Experience
- Virtual Cloud Networks
- Data Flow
- Data Science
- DevOps
- Events
- Load Balancer
- Service Gateway
- API Gateway
- MySQL
- Service Connector Hub

Start Time: February 15, 2022 15:05 UTC

We've identified an issue affecting multiple services in the US East (Ashburn) region. Our engineers are actively working to mitigate the issue.

Customer Impact: Customers may experience delays or timeouts when attempting to perform service management operations such as Create, Read, Update, or Delete (CRUD). Downstream services that leverage these services as part of their work flows may experience impact as well.

Start Time: February 15, 2022 15:05 UTC

Further updates will be shared as information becomes available.

We've identified an issue affecting multiple services in the US East (Ashburn) region. Our engineers are actively working to mitigate the issue.

Customer Impact: Customers may experience delays or timeouts when attempting to perform service management operations such as Create, Read, Update, or Delete (CRUD). Downstream services that leverage these services as part of their work flows may experience impact as well.

Start Time: February 15, 2022 15:05 UTC

Further updates will be shared as information becomes available.

We are continuing to investigate the issue affecting multiple services in the US East (Ashburn) region.

Customer Impact: Customers may encounter failures and/or timeouts when attempting to access or use resources hosted in the region including, but not limited to, Cloudshell, Compute, Block Storage and other downstream services that leverage these services as part of their work flows.

Start Time: 15:05 UTC

Current Status: We have identified a potential root cause and are now exploring possible mitigation steps implementation.

Further updates will be shared as information becomes available.

We are investigating an issue affecting multiple services in the US East (Ashburn) region.

Customer Impact: Customers may encounter failures and/or timeouts when attempting to access or use resources hosted in the region including -but not limited to- Cloudshell, Compute, Block Storage and other downstream services that leverage these services as part of their work flows.

Start Time: 15:05 UTC

Current Status: We continue to investigate a potential root cause and are concurrently assessing possible mitigation steps.

Further updates will be shared as information becomes available.

We are currently investigating an issue with multiple services in the US East (Ashburn) region.

Customer Impact: Customers attempting to utilize resources hosted in the region may encounter failures and / or timeouts.

Start Time: 15:05 UTC

Current Status: We are currently assessing a possible root cause. We are continuing to assess logs and have also scaled the resources dedicated to troubleshooting the issue.

Further updates will be shared as information becomes available.

We are currently investigating an issue with the Oracle Cloud Infrastructure Cloud Shell service in the US East (Ashburn) region.

Customer Impact: Users attempting to initiate a new Cloud Shell session in the OCI Console would encounter an error requesting them to retry.

We are currently assessing logs to determine the root cause of the issue. We are concurrently exploring potential mitigation paths. Further updates will be shared as information becomes available.