Multiple Services | Chile Central (Santiago) | CN-205957

We have applied mitigations and confirmed that the majority of the affected services are restored. A subset of services are still in the recovery process, and engineers will continue to monitor the situation to confirm that impact is fully resolved.

Customer Impact: Customers may have been unable to access their instances, utilize service features, or perform service management operations for the following Oracle Cloud Infrastructure services:
- Autonomous Database Serverless
- Data Catalog
- Data Flow
- Management Agent
- Vulnerability Scanning Service

Preliminary Root Cause: Due to a configuration issue, a subset of the database nodes supporting the impacted services became unresponsive during the impact window.

Start Time: February 26, 2022 17:31 UTC

Reference Number: CN-205957

Our engineers have identified the source of impact and are working to apply mitigations on the affected infrastructure.

Customer Impact: Customers may be unable to access their instances or perform service management operations for the following Oracle Cloud Infrastructure services:
- Autonomous Database Serverless
- Data Catalog
- Data Flow
- Management Agent
- Vulnerability Scanning Service

Start Time: February 26, 2022 17:31 UTC

Reference Number: CN-205957

Our engineers are continuing to investigate this issue while working to mitigate impact. Additional updates will be provided as events warrant.

Customer Impact: Customers may be unable to access their instances or perform service management operations for the following Oracle Cloud Infrastructure services:
- Autonomous Database Serverless
- Data Flow
- Digital Assistant
- Management Agent
- Vulnerability Scanning Service

Start Time: February 26, 2022 17:31 UTC

Reference Number: CN-205957

We're investigating a potential issue with multiple services in the Chile Central (Santiago) region.

Customer Impact: Customers may be unable to access their instances or perform service management operations for the following Oracle Cloud Infrastructure services:
- Autonomous Database Serverless
- Vulnerability Scanning Service

Start Time: February 26, 2022 17:31 UTC

Reference Number: CN-205957