Outage in Orb

Processing delays

Resolved Minor

October 20, 2025 - Started 4 months ago - Lasted about 16 hours
Official incident page

Incident Report

We are currently investigating API degradation. This seems to be related to an upstream cloud provider outage, and we are closely monitoring.

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 10/20/2025 11:55PM

All systems are operational.

MONITORING 4 months ago - at 10/20/2025 09:03PM

Most async processing is operational, including webhooks and receipt of information from your payment gateway connection.

We are continuing to monitor remaining recovery of usage calculations and alerting pipelines.

MONITORING 4 months ago - at 10/20/2025 06:39PM

We are seeing significant recovery as capacity is coming back online.

IDENTIFIED 4 months ago - at 10/20/2025 03:51PM

We are continuing to work on a fix for this issue.

IDENTIFIED 4 months ago - at 10/20/2025 02:51PM

We are continuing to work with our cloud provider to bring on more capacity to help with operational delays. API calls may not reflect the latest usage data as we work through this.

Asynchronous processing may be delayed, including the sending of webhooks and the receipt of information from your payment gateway connection. We are working diligently on our side to bring these up to date.

IDENTIFIED 4 months ago - at 10/20/2025 02:00PM

We are continuing to work with our cloud provider to bring on more capacity to help with operational delays.

Asynchronous processing may be delayed, including the sending of webhooks.

IDENTIFIED 4 months ago - at 10/20/2025 12:43PM

We are continuing to work with our cloud provider to bring on more capacity to help with operational delays.

IDENTIFIED 4 months ago - at 10/20/2025 11:51AM

We are continuing to investigate this issue. We are working with our cloud provider to bring on more capacity to help with operational delays.

IDENTIFIED 4 months ago - at 10/20/2025 11:24AM

We are working with our cloud provider to bring on more capacity to help with operational delays.

IDENTIFIED 4 months ago - at 10/20/2025 11:17AM

We're continuing to investigate, and working through usage calculation delays.

INVESTIGATING 4 months ago - at 10/20/2025 10:50AM

We are failing over affected services gradually for our analytics APIs, which we expect to lead to errors in order to assist with full recovery.

INVESTIGATING 4 months ago - at 10/20/2025 10:19AM

We are seeing recovery on most API endpoints - some analytics endpoints may still be degraded. We are continuing to work with upstream providers to resolve.

Note also that consumption from payment processing may be delayed; we are working through the event backlog here.

INVESTIGATING 4 months ago - at 10/20/2025 09:53AM

API services are broadly recovered; we're continuing to monitor the situation.

INVESTIGATING 4 months ago - at 10/20/2025 09:14AM

We are continuing to investigate the issue.

INVESTIGATING 4 months ago - at 10/20/2025 08:47AM

We are continuing to investigate this issue.

INVESTIGATING 4 months ago - at 10/20/2025 08:17AM

We are continuing to investigate this issue. We apologize for the disruption to impacted customers.

INVESTIGATING 4 months ago - at 10/20/2025 08:02AM

We are continuing to investigate errors.

INVESTIGATING 4 months ago - at 10/20/2025 07:38AM

We are continuing to see and investigate errors.

INVESTIGATING 4 months ago - at 10/20/2025 07:28AM

We are currently investigating API degradation. This seems to be related to an upstream cloud provider outage, and we are closely monitoring.

Latest Orb outages

Intermittent dashboard performance degradation - 22 days ago

Elevated errors across API endpoints - 2 months ago

Invoice issuance delay - 2 months ago

Intermittent dashboard load failures - 3 months ago

Event processing delays - 4 months ago

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