Outage in Ordergroove
Shopify Order Placement
Resolved MinorIncident Report
On December 5th, 3:45 AM EST Shopify GraphQL APIs experienced an elevated error rate. The issue was resolved by 4:15 AM EST. During the duration of this issue recurring subscription orders failed to place and went into Rejected status. The root cause of this outage within Shopify was due to a CloudFlare issue which impacted a lot of other service providers that rely on this service.
The steps for remediation is to safely retry these rejected orders from our side. We are continuing to run this recovery efforts on all impacted orders and will provide another update as soon as all recurring orders have been retried by our system.
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 12/06/2025 01:26AM
We have replayed previously rejected orders.
MONITORING
about 2 months ago - at 12/05/2025 08:14PM
On December 5th, 3:45 AM EST Shopify GraphQL APIs experienced an elevated error rate. The issue was resolved by 4:15 AM EST. During the duration of this issue recurring subscription orders failed to place and went into Rejected status. The root cause of this outage within Shopify was due to a CloudFlare issue which impacted a lot of other service providers that rely on this service.
The steps for remediation is to safely retry these rejected orders from our side. We are continuing to run this recovery efforts on all impacted orders and will provide another update as soon as all recurring orders have been retried by our system.
Latest Ordergroove outages
We are experiencing a performance degradation in the API response times - about 16 hours ago
Partial Outage: SFTP Report Generation Delays - about 2 months ago
Products showing as out of stock in Ordergroove - 3 months ago
Intermittent performance degradation - 3 months ago
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