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Outage in Ordergroove

Slightly elevated error rate for Shopify recurring order placement

Minor
September 29, 2026 - Started about 9 hours ago
Official incident page

Incident Report

We are investigating a slightly elevated error rate for recurring order placement. The issue appears to be related to an update within the Shopify platform and we are working with the Shopify team to help identify and remediate the root cause of this issue.

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INVESTIGATING about 9 hours ago - at 09/29/2026 04:50PM

We are investigating a slightly elevated error rate for recurring order placement. The issue appears to be related to an update within the Shopify platform and we are working with the Shopify team to help identify and remediate the root cause of this issue.

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