Outage in OrderlyMeds
Major outages with patient portal and medical chat
Resolved MajorIncident Report
We are currently investigating this issue and working to resolve it.
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Latest Updates ( sorted recent to last )
RESOLVED
4 months ago - at 10/21/2025 01:31AM
This incident is resolved.
MONITORING
4 months ago - at 10/21/2025 12:20AM
Most users are able to login again to the patient portal and access medical team chat. However some users are still continuing to experience delays and are unable to authenticate. We are continuing to monitor the situation.
MONITORING
4 months ago - at 10/20/2025 09:14PM
We are continuing to monitor the issue with our upstream providers.
MONITORING
4 months ago - at 10/20/2025 06:19PM
We are monitoring the situation with an upstream provider, but are seeing some functionality come back online.
INVESTIGATING
4 months ago - at 10/20/2025 04:10PM
We are currently investigating this issue and working to resolve it.
Latest OrderlyMeds outages
Payment Processing Issue Resolved - about 1 month ago
DNS outage - 3 months ago
Notification delays - 8 months ago
Login issues - 8 months ago
Support tools and customer login issues - 8 months ago
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