Outage in OrderlyMeds

Issues accessing patient portal

Resolved Minor

March 19, 2026 - Started about 1 month ago - Lasted about 7 hours
Official incident page

Incident Report

One of our upstream providers is experiencing a service issue that may result in intermittent issues accessing the Patient Portal and MedChat. We're actively monitoring the situation and working with our upstream provider to identify and fix the source of the service interruption.

Components affected

OrderlyMeds Patient Portal

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Latest Updates ( sorted recent to last )

RESOLVED about 1 month ago - at 03/19/2026 08:28PM

This incident has been resolved.

IDENTIFIED about 1 month ago - at 03/19/2026 02:21PM

We have confirmed that an upstream provider is impacting some services in the patient portal. We are continuing to monitor the situation and work with our providers to resolve the problem as quickly as possible.

INVESTIGATING about 1 month ago - at 03/19/2026 02:20PM

One of our upstream providers is experiencing a service issue that may result in intermittent issues accessing the Patient Portal and MedChat.

We're actively monitoring the situation and working with our upstream provider to identify and fix the source of the service interruption.

Latest OrderlyMeds outages

Payment Processing Issue Resolved - 3 months ago

DNS outage - 5 months ago

Major outages with patient portal and medical chat - 6 months ago

Notification delays - 10 months ago

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