Outage in Orlo

Facebook Re-authentication issues

Resolved Minor
October 29, 2025 - Started about 1 month ago - Lasted 5 days
Official incident page

Incident Report

We're currently investigating an issue causing the error 'Failed to retrieve access token' when reauthenticating Facebook accounts. We've notified Facebook and are actively working on a fix. We sincerely apologise for any disruption this may cause and we will provide an update in due course.

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 11/03/2025 10:15AM

An error relating to re-authentication of Facebook accounts is believed to have now been solved.

Apologies for any inconvenience caused.

INVESTIGATING about 1 month ago - at 10/29/2025 10:41AM

We're currently investigating an issue causing the error 'Failed to retrieve access token' when reauthenticating Facebook accounts. We've notified Facebook and are actively working on a fix.

We sincerely apologise for any disruption this may cause and we will provide an update in due course.

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