Inbound Call Notifications

Resolved - The hotfix has been successfully verified, and inbound call notifications and Salesfloor controls are functioning correctly across the application. Users who are still experiencing challenges should refresh their browser to ensure the latest update is active. We apologize for the disruption

Monitoring - A fix has been implemented and we are monitoring system performance to ensure stability. Testing confirms that inbound call notifications are now displaying correctly across all pages and Salesfloor controls are visible on the Dialer page. Users are encouraged to refresh their browser to ensure the fix is active in their current session. We will continue to monitor the environment before declaring a full resolution.

We have identified a further correction required and are preparing a new hotfix. We expect this second update to be live at approximately 3:50 PM PT today. We apologize for the continued delay.

Upon deployment of the initial fix, we identified that the behavior persists for some users. Engineering is currently reworking the hotfix to ensure all inbound call notifications and Salesfloor controls function correctly across the application. We will provide an updated timeline as soon as it is available, we apologize for the delay.

Identified - We have identified the cause of the behavior and are implementing a fix. This hotfix will address inbound call notifications being limited to the Salesfloor tab, as well as reports of Salesfloor controls not appearing on the Dialer page.

We expect to deploy this fix at approximately 2:30 PM PT today. Users may continue to use the Salesfloor tab workaround until the deployment is complete.

Identified - We have identified the cause of the behavior. Engineering is currently developing a hotfix and we will provide a timeline for the deployment as soon as it is confirmed.

In the interim, please use the Salesfloor tab to view and answer incoming call modals when you hear the audio alert. Thank you

Investigating - We are actively investigating reports of inbound call notifications not displaying outside of the Salesfloor tab. While audio alerts remain functional, the visual answer modal is currently limited to the Salesfloor view. Engineering is working to identify the root cause of this behavior.

Users are encouraged to listen for audio alerts and navigate to the Salesfloor tab to accept calls. We will provide further updates as more information becomes available.