SFDC-integrated users getting error loading lists

We have concluded our active monitoring and are marking this challenge as resolved. Please ensure your session is fully synchronized with our backend fix-- we strongly recommend that all users log out and log back into Orum if they have not already done so since 930a PT today (4/1). If prompted with a Salesforce security warning or approval screen, please click "Allow" to ensure your connection is optimized.

Orum is exhibiting expected behavior once users have logged out & back in. We will continue active monitoring for another hour. If you are an SFDC-integrated user and have not logged out / back in after 930a PT, we recommend doing so. If prompted with a Salesforce security warning, please click "Allow".

We continue monitor the metrics for the SFDC-integrated challenge from earlier. If users have not done so since 930a PT, we recommend performing a logout and login cycle to synchronize their Orum session. If a Salesforce security warning or approval prompt appears, please click "Allow" to restore full list-loading functionality.

As we continue to monitor, we strongly recommend a logout/login cycle for all SFDC-integrated users if you have not done so already AFTER ~930a PT. If prompted with a Salesforce security warning or approval screen, please click "Allow" to ensure your connection to the Orum platform is fully synchronized.

We are continuing to monitor. To all SFDC-integrated users: please log out and log back into the Orum platform if you have not already done so. If prompted with a Salesforce security warning or approval screen, please click "Allow" to restore full functionality. This will help prevent any undesired downstream effects

We have identified the cause of the behavior and our engineering team has taken additional action on the backend to remediate the technical challenge.
As part of this process, you may see a Salesforce approval screen or a "security warning" when logging back into the Orum platform. We want to clarify that no changes have been made to your permission sets or security configurations. This is a standard notification from the Salesforce side following our recent system updates.
To resume your work, you can confidently click "Allow." This will restore your list loading functionality and ensure Orum operates as expected.

We continuing to monitor. All SFDC-integrated users are advised to log out and back in to Orum if they have not already done so.

Engineering has performed additional backend remediation. All SFDC-integrated users are required to log out and log back into Orum to ensure these changes take effect.

We have identified the cause of the behavior. Users experiencing challenges loading Salesforce lists should log out and log back into Orum to restore functionality.

We are actively investigating reports of a challenge where users are unable to load Salesforce lists within Orum. Our engineering team is currently researching the root cause and we will provide an update shortly.