SalesLoft Users Unable to load lists

Resolved - The behavior affecting list loading for Salesloft users has been resolved, and the Orum platform is operating as expected.

We have deployed the action for the Salesloft list loading challenge and are currently observing system metrics to ensure intended behaviors are taking place.

Identified - We have identified the necessary action to address this challenge and it is currently under final review. We continue to work as quickly as possible to address this challenge. Users may sign out and sign back in to Orum to refresh their session in the meantime.

Identified - To ensure the stability of active calling sessions, our engineering team is carefully considering the deployment needed for resolution. Affected users can resume activity by signing out of the Orum platform and signing back in.

Identified - We have identified the cause of the list loading behavior. Users experiencing this symptom may resume activity by signing out of the Orum platform and signing back in to refresh their integration token. We are continuing to work toward a permanent resolution.

Identified - We have identified the cause of the list loading behavior for Salesloft users. Affected users can restore functionality immediately by signing out of the Orum platform and signing back in to refresh their integration token.

We are investigating reports of SalesLoft users not being able to load lists on the dialer page