Dialer not placing calls

The behavior impacting outbound call connections has been resolved. The Orum dialer is functioning as expected, and our team will continue to monitor the system for stability. Thank you for your patience.

A fix has been implemented and we are monitoring system performance to ensure stability. The mitigation measure has been applied to address the symptom where the dialer appeared active but outbound calls did not actually commence

Metrics show that expected dialer functionality is operating as expected. We are currently working to determine and deploy the most appropriate mitigation measure to further ensure stable operation

We are actively investigating reports of a symptom where the Orum dialer displays active dialing progress but outbound calls do not successfully connect. This behavior is currently affecting all users, our engineering team is investigating