Outage in Osano

Amazon Webservices (AWS) experiencing outages across multiple services. Customers may experience issues logging into the my.osano.com application. Consent recording and CMP discoveries remain operational.

Resolved Minor
October 20, 2025 - Started 10 days ago - Lasted about 10 hours
Official incident page

Incident Report

A fix has been implemented and we are monitoring the results.

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Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 10/20/2025 11:50PM

This incident has been resolved.

MONITORING 10 days ago - at 10/20/2025 09:18PM

We are continuing to monitor for any further issues.

MONITORING 10 days ago - at 10/20/2025 09:15PM

We are continuing to monitor for any further issues.

MONITORING 10 days ago - at 10/20/2025 05:32PM

We are continuing to monitor for any further issues.

MONITORING 10 days ago - at 10/20/2025 05:24PM

We are continuing to monitor for any further issues.

MONITORING 10 days ago - at 10/20/2025 05:03PM

We are experiencing degraded service in the my.osano.com reporting dashboards caused by the ongoing AWS outage. All other services remain operational.

MONITORING 10 days ago - at 10/20/2025 04:09PM

AWS has identified the root cause. All Osano services remain operational.

MONITORING 10 days ago - at 10/20/2025 02:23PM

AWS is currently investigating the root cause.

MONITORING 10 days ago - at 10/20/2025 02:21PM

A fix has been implemented and we are monitoring the results.

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