Outage in Otava

Denver (DEN1) Veeam M365 Backup Errors - SharePoint Web Part Issue - 5/2/2025

Resolved Major

May 02, 2025 - Started 12 months ago - Lasted 6 days
Official incident page

Incident Report

Description: We are currently experiencing issues with Veeam M365 backups. Affected customers may see the following error in their logs: Column "share_point_save_all_web_parts" is null. Service Impacting: Yes, This may cause backup jobs involving SharePoint to fail or behave unexpectedly. Current Status: We have escalated the issue to our vendor, who has confirmed that other customers are experiencing the same problem. Their R&D team is actively investigating. We will provide an update as soon as we receive more information, with the next expected update on Monday.

Components affected

Otava Backup for Microsoft 365

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Latest Updates ( sorted recent to last )

RESOLVED 12 months ago - at 05/08/2025 04:38PM

This incident has been resolved.

IDENTIFIED 12 months ago - at 05/03/2025 01:23AM

Description: We are currently experiencing issues with Veeam M365 backups. Affected customers may see the following error in their logs: Column "share_point_save_all_web_parts" is null.

Service Impacting: Yes, This may cause backup jobs involving SharePoint to fail or behave unexpectedly.

Current Status:
We have escalated the issue to our vendor, who has confirmed that other customers are experiencing the same problem. Their R&D team is actively investigating. We will provide an update as soon as we receive more information, with the next expected update on Monday.

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