Outage in Otava

Denver (DEN1) Veeam M365 Backup Errors - SharePoint Web Part Issue - 5/2/2025

Major
May 03, 2025 - Started about 19 hours ago
Official incident page

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Outage Details

Description: We are currently experiencing issues with Veeam M365 backups. Affected customers may see the following error in their logs: Column "share_point_save_all_web_parts" is null. Service Impacting: Yes, This may cause backup jobs involving SharePoint to fail or behave unexpectedly. Current Status: We have escalated the issue to our vendor, who has confirmed that other customers are experiencing the same problem. Their R&D team is actively investigating. We will provide an update as soon as we receive more information, with the next expected update on Monday.
Components affected
Otava Backup for Microsoft 365
Latest Updates ( sorted recent to last )
IDENTIFIED about 19 hours ago - at 05/03/2025 01:23AM

Description: We are currently experiencing issues with Veeam M365 backups. Affected customers may see the following error in their logs: Column "share_point_save_all_web_parts" is null.

Service Impacting: Yes, This may cause backup jobs involving SharePoint to fail or behave unexpectedly.

Current Status:
We have escalated the issue to our vendor, who has confirmed that other customers are experiencing the same problem. Their R&D team is actively investigating. We will provide an update as soon as we receive more information, with the next expected update on Monday.

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