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Outage in Otava

Austin (AU1) - Network Degraded - 6/30/25

Resolved Major
June 30, 2025 - Started 10 months ago - Lasted 7 days
Official incident page

Incident Report

Service Impacting: Yes – Services may be unavailable as engineers work to identify and resolve the issue. Description: OTAVA® engineers have identified a network degradation issue impacting services in our Austin (AU1) data center. Our team is actively working to restore full service as quickly as possible. If you have any questions or concerns regarding this incident, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Components affected
Otava Internet Backbone

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Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 07/07/2025 12:41PM

This incident has been resolved.

MONITORING 10 months ago - at 06/30/2025 12:28PM

Traffic has been rerouted and services are restored.

IDENTIFIED 10 months ago - at 06/30/2025 12:25PM

OTAVA engineers have identified a possible issue with an upstream provider and are working to re-route traffic.

INVESTIGATING 10 months ago - at 06/30/2025 12:13PM

Service Impacting: Yes – Services may be unavailable as engineers work to identify and resolve the issue.

Description: OTAVA® engineers have identified a network degradation issue impacting services in our Austin (AU1) data center. Our team is actively working to restore full service as quickly as possible.

If you have any questions or concerns regarding this incident, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

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