Outage in Otava

Austin (AU1) - Network Degraded - 6/30/25

Major
June 30, 2025 - Started about 17 hours ago
Official incident page

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Outage Details

Service Impacting: Yes – Services may be unavailable as engineers work to identify and resolve the issue. Description: OTAVA® engineers have identified a network degradation issue impacting services in our Austin (AU1) data center. Our team is actively working to restore full service as quickly as possible. If you have any questions or concerns regarding this incident, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Components affected
Otava Internet Backbone
Latest Updates ( sorted recent to last )
MONITORING about 17 hours ago - at 06/30/2025 12:28PM

Traffic has been rerouted and services are restored.

IDENTIFIED about 17 hours ago - at 06/30/2025 12:25PM

OTAVA engineers have identified a possible issue with an upstream provider and are working to re-route traffic.

INVESTIGATING about 17 hours ago - at 06/30/2025 12:13PM

Service Impacting: Yes – Services may be unavailable as engineers work to identify and resolve the issue.

Description: OTAVA® engineers have identified a network degradation issue impacting services in our Austin (AU1) data center. Our team is actively working to restore full service as quickly as possible.

If you have any questions or concerns regarding this incident, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

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