Denver (DEN1) OTAVA® Cloud Backup, DRaaS powered by VEEAM and Server Provider Console Infrastructure Patching - 7/22/25

This incident has been resolved.

We have resolved the issues and are seeing successful backup and replication jobs. Please ensure you are still changing your service provider if not done so:


Disable all jobs associated with the Service Provider

Edit your existing Service Provider which should be pointed to cg01.newcloudnetworks.com

Change the service provider to backup-den2.otava.com with the same credentials that were already applied

Once it finishes the refresh of the provider, go back to Home > Jobs

Edit the associated jobs, under the storage section select Map Backup to re-point the jobs to their data

Test by running a job and/or restoring


If you are not able to connect or are not seeing your backups please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

OTAVA® and vendor engineers are still investigating issues with cloud connect backups.

OTAVA engineers are investigating issues with cloud connect backups.

OTAVA® engineers are performing data migrations to the new datacenter (DEN2). This may cause some jobs to run full backups outside of the scheduled date. If the job is persistently failing customers may need to initiate an active full manually.

If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

OTAVA® engineers are performing data migrations to the new datacenter (DEN2). This may cause some jobs to run full backups outside of the scheduled date.

If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.