Outage in Otava

Encore (portal.otava.com) Service Degraded - 7/22/25

Resolved Major
July 22, 2025 - Started 2 months ago - Lasted 17 days
Official incident page

Need to monitor Otava outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Otava, and never miss an outage again.
Start Free Trial

Outage Details

OTAVA® engineers are aware of a service degradation with Encore (portal.otava.com) affecting clients with devices located at the IN1 and MM data centers. Encore (portal.otava.com) is currently available, however some clients will not be able to see their IN1 and MM virtual machines within the Encore interface.
Components affected
Otava OTPortal (portal.otava.com)
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 08/08/2025 12:48PM

This incident has been resolved.

MONITORING about 2 months ago - at 08/07/2025 05:10PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 months ago - at 08/05/2025 03:36PM

The issue has been identified and a fix is being implemented.

MONITORING about 2 months ago - at 07/30/2025 08:34PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 months ago - at 07/30/2025 01:30PM

OTAVA® engineers have identified the issue and are working to implement a patch to resolve the issue.

IDENTIFIED about 2 months ago - at 07/28/2025 02:16PM

We are continuing to work on a fix for this issue.

IDENTIFIED 2 months ago - at 07/22/2025 09:13PM

OTAVA® engineers are aware of a service degradation with Encore (portal.otava.com) affecting clients with devices located at the IN1 and MM data centers. Encore (portal.otava.com) is currently available, however some clients will not be able to see their IN1 and MM virtual machines within the Encore interface.

Latest Otava outages

AB | OCB Backup jobs are failing - Investigating - 11 days ago
Encore (portal.otava.com) Service Unavailable - 8/8/25 - about 1 month ago
Mid-Michigan (MM1) Shared Cloud VCD degraded - 8/1/25 - about 2 months ago
Las Vegas (NV1) OTAVA Shared Cloud Outage - about 2 months ago
Indianapolis (IN1) DRaaS Powered by Zerto Service Interruption - 7/30/25 - about 2 months ago

Be the first to know when Otava and other third-party services go down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4480 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook