Outage in Otava

Encore (portal.otava.com) Service Degraded - 7/22/25

Resolved Major

July 22, 2025 - Started 9 months ago - Lasted 17 days
Official incident page

Incident Report

OTAVA® engineers are aware of a service degradation with Encore (portal.otava.com) affecting clients with devices located at the IN1 and MM data centers. Encore (portal.otava.com) is currently available, however some clients will not be able to see their IN1 and MM virtual machines within the Encore interface.

Components affected

Otava OTPortal (portal.otava.com)

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Latest Updates ( sorted recent to last )

RESOLVED 8 months ago - at 08/08/2025 12:48PM

This incident has been resolved.

MONITORING 9 months ago - at 08/07/2025 05:10PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 9 months ago - at 08/05/2025 03:36PM

The issue has been identified and a fix is being implemented.

MONITORING 9 months ago - at 07/30/2025 08:34PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 9 months ago - at 07/30/2025 01:30PM

OTAVA® engineers have identified the issue and are working to implement a patch to resolve the issue.

IDENTIFIED 9 months ago - at 07/28/2025 02:16PM

We are continuing to work on a fix for this issue.

IDENTIFIED 9 months ago - at 07/22/2025 09:13PM

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