Outage in Otava

Austin (AU1), Las Vegas (NV1), Indianapolis (IN1) VCD, Mid-Michigan (MM1) OTAVA® Shared + Private Cloud VCD and Encore Major Outage - 11/18/25

Resolved Major

November 18, 2025 - Started 3 months ago - Lasted about 4 hours
Official incident page

Incident Report

Start Time: 11/18/25 - 7:30 AM ET Service Impacting: Major - High impact due to vendor outage. Description: OTAVA VMware Cloud Director functionality across multiple sites is currently unavailable due to a large Cloudflare outage. Updates for Cloudflare can be found at https://www.cloudflarestatus.com/. If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Components affected

Otava OTAVA Shared Cloud Otava OTAVA Shared Cloud Otava OTAVA Shared Cloud Otava OTAVA Shared Cloud Otava OTAVA Private Cloud Otava OTAVA Private Cloud Otava OTAVA Private Cloud Otava OTAVA Private Cloud Otava OTPortal (portal.otava.com) Otava DRaaS powered by VMware Otava DRaaS powered by VMware Otava DRaaS powered by VMware Otava DRaaS powered by VMware

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Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 11/18/2025 06:03PM

This incident has been resolved.

MONITORING 3 months ago - at 11/18/2025 03:14PM

Cloudflare has implemented a fix and we are continuing to monitor.

IDENTIFIED 3 months ago - at 11/18/2025 02:26PM

We are continuing to work on a fix for this issue.

IDENTIFIED 3 months ago - at 11/18/2025 02:09PM

We are continuing to work on a fix for this issue.

IDENTIFIED 3 months ago - at 11/18/2025 02:07PM

Start Time: 11/18/25 - 7:30 AM ET

Service Impacting: Major - High impact due to vendor outage.

Description: OTAVA VMware Cloud Director functionality across multiple sites is currently unavailable due to a large Cloudflare outage. Updates for Cloudflare can be found at https://www.cloudflarestatus.com/.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Latest Otava outages

Las Vegas (LV) OCC Interruption - 19 days ago

Austin (AU) OCB Veeam Disruption - 21 days ago

Management Network Connectivity Issues – Ashburn Data Center - 26 days ago

Austin (AU1) – Internet Instability – 1/2/26 - about 1 month ago

DEN OCC VSPC - Degraded Performance - about 2 months ago

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