Indianapolis (IN1) Backup for Microsoft 365 Critical Maintenance – 11/20/25

This incident has been resolved.

We have identified a fix for this issue and are working on implementing the solution.

OTAVA and vendor engineers are still investigating a fix for this issue.

We are continuing to work on a fix for this issue.

OTAVA® engineers have completed the planned reboot, but the issue persists. We are continuing to work toward resolution and have opened a Sev 1 case with the vendor.

If you have any questions or concerns, please contact us by logging into https://support.otava.com
or calling 877-740-5028, option 3.

Start Time : 11/20/25 - 2:00 PM ET

End Time : 11/20/25 - 3:00 PM ET

Type: Critical reboot

Service Impacting: Yes – Customers using 365 backups in IN1 may experience temporary backup interruption during the maintenance window.

Description: OTAVA® infrastructure engineers will be performing maintenance on the IN1 365 backup environment. A server reboot is required to restore stability . This maintenance is necessary to ensure proper functionality and reliability of 365 backup operations.

If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.