Outage in Otava

OTAVA® Encore (portal.otava.com) Outage - 4/22/2026

Resolved Major

April 22, 2026 - Started 17 days ago - Lasted about 3 hours
Official incident page

Incident Report

Service Impacting: Yes – Encore services may be unavailable until further notice. Description: OTAVA engineers are currently investigating an unexpected outage impacting Encore (portal.otava.com). Related services may not be available at this time. If you have any questions or concerns regarding this incident, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Components affected

Otava OTPortal (portal.otava.com)

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Latest Updates ( sorted recent to last )

RESOLVED 17 days ago - at 04/22/2026 04:31PM

This incident has been resolved.

MONITORING 17 days ago - at 04/22/2026 03:43PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 17 days ago - at 04/22/2026 01:59PM

Service Impacting: Yes – Encore services may be unavailable until further notice.

Description: OTAVA engineers are currently investigating an unexpected outage impacting Encore (portal.otava.com). Related services may not be available at this time.

If you have any questions or concerns regarding this incident, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

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