Outage in Otava
Denver (DEN2) OTAVA® DRaaS powered by Veeam (OCC) Veeam Service Provider Console (VSPC) Service Degraded - 5/20/2026
Resolved MinorIncident Report
Service Impacting: Yes , Customers will not be able to access VSPC.
OTAVA® engineers are investigating an issue with DEN2 VSPC (vac.newcloudnetworks.com). Clients may not be able to access the VSPC to manage or review backup jobs or services. However, jobs will continue to run normally, as they do not rely on the VSPC to run.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 05/27/2026 02:30PM
This incident has been resolved.
MONITORING
8 days ago - at 05/21/2026 08:38PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
9 days ago - at 05/21/2026 05:15PM
OTAVA® engineers have found a solution and are applying the fix. VSPC (vac.newcloudnetworks.com) will be accessible after resolution verification. As a reminder, jobs will continue to run normally, as they do not rely on the VSPC to run.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
IDENTIFIED
9 days ago - at 05/20/2026 08:36PM
Service Impacting: Yes , Customers will not be able to access VSPC.
OTAVA® engineers are investigating an issue with DEN2 VSPC (vac.newcloudnetworks.com). Clients may not be able to access the VSPC to manage or review backup jobs or services. However, jobs will continue to run normally, as they do not rely on the VSPC to run.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
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