Outage in Outschool

Intermittent payment processing errors

Resolved Minor
February 05, 2024 - Started 11 months ago - Lasted about 2 hours
Official incident page

Need to monitor Outschool outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Outschool, and never miss an outage again.
Start Free Trial

Outage Details

Our team is currently investigating an intermittent issue with payment processing for a subset of Outschool families. If you are experiencing issues paying for classes, please: 1. Attempt to complete your purchase with a different card, or: 2. Contact your bank or financial institution to inform them of this issue, and clarify that you authorize charges from Outschool. If after trying a different card or contacting your bank or financial institution you are still not able to complete your transaction, please contact our support team at support@Outschool.com with as much detail as possible, including the bank or card issuer name, and any information provided by your bank as to why the charge in question did not process, so we can pass this along to our team for further investigation!
Components affected
Outschool Purchasing & Enrolling in Classes
Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 02/05/2024 10:21PM

On Feb 5, our team was made aware of intermittent issues with payment processing for a subset of Outschool families. If you continue to experience issues paying for classes, please:

1. Attempt to complete your purchase with a different card, or:
2. Contact your bank or financial institution to inform them of this issue, and clarify that you authorize charges from Outschool.

If after trying a different card or contacting your bank or financial institution you are still not able to complete your transaction, please contact our support team at support@Outschool.com with as much detail as possible, including the bank or card issuer name, and any information provided by your bank as to why the charge in question did not process, so we can pass this along to our team for further investigation!

INVESTIGATING 11 months ago - at 02/05/2024 08:35PM

Our team is currently investigating an intermittent issue with payment processing for a subset of Outschool families. If you are experiencing issues paying for classes, please:

1. Attempt to complete your purchase with a different card, or:
2. Contact your bank or financial institution to inform them of this issue, and clarify that you authorize charges from Outschool.

If after trying a different card or contacting your bank or financial institution you are still not able to complete your transaction, please contact our support team at support@Outschool.com with as much detail as possible, including the bank or card issuer name, and any information provided by your bank as to why the charge in question did not process, so we can pass this along to our team for further investigation!

Latest Outschool outages

Outschool.com is down - 3 months ago
Upcoming classes not appearing on homepage or schedule - 4 months ago
Slow Loading Search Pages - 5 months ago
Outschool Unlimited content temporarily inaccessible - 5 months ago
Users unable to send messages or post in the classroom - about 1 year ago

Start monitoring all your vendors in just 5 minutes

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3278 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime

Start today for FREE