Incident affecting timer execution in US East / Virginia and Europe / Frankfurt

The issue affecting timer execution in portions of the US East / Virginia and Europe / Frankfurt regions has been resolved.

Resolution:
A fix was successfully implemented across all impacted environments, and timers are now functioning as expected. Monitoring and validation steps have confirmed that the issue is no longer present.

We have identified the cause of the issue affecting timer execution in portions of the US East / Virginia and Europe / Frankfurt regions.

Symptoms:
Customers in these regions may have experienced errors when executing timers. A workaround has been applied, and the issue is no longer manifesting.

Next Steps:
Our team is actively working on a permanent fix, which is currently under review and will be released as soon as possible. Monitoring is in place to detect and mitigate any recurrence immediately.

We are aware of an issue affecting timer execution.

Symptoms:
Customers may encounter errors when attempting to run a timer. Our development team has identified an impact on apps generated by Mentor.

Next Steps:
Our team is actively investigating the issue and working on a resolution. We will provide an update as soon as more details become available.