Incident affecting ODC Portal and ODC Studio

The incident is now resolved and login to ODC Portal and ODC Studio is operating as expected.
The issue, which prevented a subset of users from logging in, was caused by a change intended to strengthen the email verification process. We have resolved the situation by rolling back to a previous version of the services and will perform a root cause analysis to prevent a recurrence in future releases.

A solution has been applied by rolling back a recent deployment of Identity Services, and our logs indicate that the errors have ceased. We are still investigating the root cause of this issue.

We are continuing to investigate this issue.

We are currently investigating an issue affecting ODC. Users may experience errors when attempting to log into the ODC Portal and ODC Studio if they use External Identity Provider.

Affected users are encountering the error message: "Email verification not supported / Email verification is not supported in the current Identity Provider. (OS-ID-BIZ-40302)".

The current workaround is to reactivate the built-in identity provider. Please contact Support if you want to implement this option.

Our team is actively working to identify the cause and restore full functionality.