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Outage in OutSystems

Incident affecting Personal Editions on ODC in several regions

Resolved Major
July 20, 2026 - Started about 17 hours ago - Lasted about 6 hours
Official incident page

Incident Report

We are aware of an issue affecting Personal Editions on ODC in at least three different regions (US East (Ohio), Asia Pacific (Singapore) and Europe (Ireland). Users are experiencing difficulties waking their environments from hibernation, with environments either returning to hibernated state or remaining indefinitely in the wake-up process. Our team is currently investigating its cause. We will provide an update as soon as more details are available.

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Latest Updates ( sorted recent to last )
RESOLVED about 11 hours ago - at 07/20/2026 05:37PM

This incident has been resolved. ODC Personal Editions are now
operating normally.
If you have not yet done so, please access your
Personal Edition by clicking "Wake Up" in the ODC Portal.
If you experience any issues, our support team is available to assist.
Thank you for your patience.

IDENTIFIED about 13 hours ago - at 07/20/2026 03:41PM

The issue has been identified. There is a bug in the synchronization between internal systems that operate the wake-up process. We are now working on correcting this to allow Personal Editions to be woken up successfully.

INVESTIGATING about 17 hours ago - at 07/20/2026 11:46AM

We are aware of an issue affecting Personal Editions on ODC in at least three different regions (US East (Ohio), Asia Pacific (Singapore) and Europe (Ireland).
Users are experiencing difficulties waking their environments from hibernation, with environments either returning to hibernated state or remaining indefinitely in the wake-up process.
Our team is currently investigating its cause. We will provide an update as soon as more details are available.

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