Authentication Issues Affecting ODC in the Israel (Tel Aviv) Region

This incident has been resolved. Our cloud provider has confirmed that the infrastructure disruption in the underlying cloud region is fully resolved, and we have verified that services in the Israel (Tel Aviv) region are operating normally, including sign-in to the ODC Portal and access to applications.

We apologise for any disruption caused and thank you for your patience.

Our cloud provider has resolved the infrastructure disruption in the underlying cloud region, and our services in the Israel (Tel Aviv) region have recovered. Users should now be able to sign in to the ODC Portal and access their applications.

We are monitoring the platform closely to confirm it remains stable and will provide a further update once we have confirmed full resolution.

The issue has been traced to an infrastructure disruption in the underlying cloud region, which is affecting our services in the Israel (Tel Aviv) region. Users remain unable to sign in to the ODC Portal.

We are working closely with our cloud provider, who is actively working to mitigate the disruption. We will provide updates as more information becomes available.

We are aware of authentication issues affecting users in the Israel (Tel Aviv) region. Users are currently unable to sign in to both the ODC Portal and runtime applications in all Stages.
Our team is actively investigating and will provide updates as more information becomes available.