Outage in OVHcloud
[SBG5][Public Cloud] - Compute Instance incident notification
Resolved MajorIncident Report
Summary AI Generated
On September 25, 2026, OVHcloud's Public Cloud Compute Instances in the SBG5 region became unavailable at 18:26 UTC due to an unexpected underlying infrastructure malfunction. Affected customers were unable to access their instances for approximately two hours. The incident was fully resolved by 20:24 UTC.
We are currently experiencing an incident affecting our Public Cloud offering in the SBG5 region.
The root cause has been identified.
Please find the details of this incident below :
Start time : 25/09/2026 18:26 UTC
Impacted Service(s) : Some instances in the SBG5 region are unavailable.
Customers Impact : Customers are temporarily unable to access their instances located in the specified region.
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.
Ongoing Actions : Our teams are actively working to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Components affected
OVHcloud SBG5Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
12 days ago - at 09/25/2026 08:28PM
We would like to inform you that the incident affecting our Compute Instance offering has now been resolved.
Please find the details of this incident below :
Start time : 25/09/2026 18:26 UTC
End time : 25/09/2026 20:24 UTC
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.
We thank you for your understanding and patience throughout this incident.
IDENTIFIED
12 days ago - at 09/25/2026 07:18PM
We are currently experiencing an incident affecting our Public Cloud offering in the SBG5 region.
The root cause has been identified.
Please find the details of this incident below :
Start time : 25/09/2026 18:26 UTC
Impacted Service(s) : Some instances in the SBG5 region are unavailable.
Customers Impact : Customers are temporarily unable to access their instances located in the specified region.
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.
Ongoing Actions : Our teams are actively working to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
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