Outage in OwnBackup

OwnBackup Archive - degraded performance on UK1 Region

Resolved Minor
July 11, 2022 - Started over 2 years ago - Lasted 1 day
Official incident page

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Outage Details

Due to AWS incident that started on July 10th and is still in progress, Archive users in the UK region might notice degradation in search performance. We are actively working to restore performance together with our AWS partners.
Components affected
OwnBackup User Access
Latest Updates ( sorted recent to last )
MONITORING over 2 years ago - at 07/12/2022 07:14AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 2 years ago - at 07/11/2022 11:23AM

The issue is only impacting Sandbox environments.
Our engineering team continues to work with AWS to resolve this issue.

INVESTIGATING over 2 years ago - at 07/11/2022 05:26AM

Due to AWS incident that started on July 10th and is still in progress, Archive users in the UK region might notice degradation in search performance. We are actively working to restore performance together with our AWS partners.

Latest OwnBackup outages

Logging in through 'auth.owndata.com' currently redirects to the wrong page. Please log in through 'app.owndata.com'. - 25 days ago
Slow UI performance in App1 - about 1 month ago
Services page might not be accessible for some users - about 1 month ago
Customer Portal not accessible in US2 region - about 2 months ago
Archive UI access in UK1 region currently not available - about 2 months ago

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