Outage in OwnBackup

Archive - Failure when onboarding

Resolved Minor
February 14, 2023 - Started over 2 years ago - Lasted about 4 hours
Official incident page

Incident Report

The OwnBackup team has identified an issue where new customers onboarding to Archive will fail.

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 02/14/2023 02:01PM

This incident has been resolved.

MONITORING over 2 years ago - at 02/14/2023 12:31PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 2 years ago - at 02/14/2023 10:35AM

The Archive team has identified an issue where in some cases users who install a fresh new Archive or users who try to re-auth will fail when trying to connect to the server

IDENTIFIED over 2 years ago - at 02/14/2023 10:24AM

The OwnBackup team has identified an issue where new customers onboarding to Archive will fail.

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