Outage in OwnBackup

Slow Loading Job Pages- AU1

Resolved Major
March 15, 2023 - Started over 2 years ago - Lasted 1 day
Official incident page

Incident Report

We are currently investigating reports of slow loading job pages (Find, Compare, Restore).
Components affected
OwnBackup Jobs OwnBackup User Access

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 03/16/2023 03:40PM

We have verified that the fix resolved the issue.

This incident is now resolved.

MONITORING over 2 years ago - at 03/15/2023 11:28AM

The fix implemented has resolved the initial issue where pages were unresponsive and didn’t load.
However, some customers may still experience slow performance when starting new jobs and we are currently monitoring this behavior.

MONITORING over 2 years ago - at 03/15/2023 08:48AM

User Access to AU1 is restored.
We have implemented a fix and are currently monitoring.

IDENTIFIED over 2 years ago - at 03/15/2023 07:21AM

We have identified the issue, and are currently working on implementing a fix.

INVESTIGATING over 2 years ago - at 03/15/2023 06:37AM

As part of our investigation we have completely blocked user access to AU1.

We are continuing to investigate this issue.

INVESTIGATING over 2 years ago - at 03/15/2023 04:26AM

We are continuing to investigate slow loading jobs pages.

INVESTIGATING over 2 years ago - at 03/15/2023 01:00AM

We are currently investigating reports of slow loading job pages (Find, Compare, Restore).

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