Outage in OwnBackup

Backup Export Failures

Resolved Major
March 27, 2023 - Started over 2 years ago - Lasted 1 day
Official incident page

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Outage Details

We have identified an issue with backup exports failing as a result of yesterday's deployment. We are working on a fix/rollback.
Components affected
OwnBackup Jobs OwnBackup Jobs OwnBackup Jobs OwnBackup Jobs OwnBackup Jobs OwnBackup Jobs OwnBackup Jobs OwnBackup Jobs OwnBackup Jobs
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 03/29/2023 06:18AM

We have finished monitoring.
Exports are now working as expected.

MONITORING over 2 years ago - at 03/28/2023 07:39PM

A fix has been tested and implemented. We will continue to monitor.

IDENTIFIED over 2 years ago - at 03/28/2023 07:01PM

We are continuing to work on a fix for this issue.

IDENTIFIED over 2 years ago - at 03/27/2023 04:27PM

We are currently testing a resolution to this issue and will provide a new update by tomorrow afternoon. A workaround in the meantime is to download the CSV files from the Backup history and import them into the desired endpoint.
If you require assistance with this process, please contact support.

IDENTIFIED over 2 years ago - at 03/27/2023 01:18PM

We have identified an issue with backup exports failing as a result of yesterday's deployment. We are working on a fix/rollback.

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