Outage in OwnBackup

Some Backups contain deleted records from Recycle bin - Salesforce data backup

Resolved Minor
November 27, 2023 - Started over 1 year ago - Lasted 24 days
Official incident page

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Outage Details

We are investigating an issue with downloading attachments during Salesforce backups. Customers may experience increased errors in backups as a result. The errors can be seen in the backup history tab.
Components affected
OwnBackup Automatic Backups OwnBackup Automatic Backups OwnBackup Automatic Backups OwnBackup Automatic Backups OwnBackup Automatic Backups OwnBackup Automatic Backups OwnBackup Automatic Backups OwnBackup Automatic Backups OwnBackup Automatic Backups
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 12/21/2023 06:22PM

The incident is now resolved and closed.
All Salesforce data backups that were affected by this incident are tagged 'Affected by Incident #124' as they include deleted Recycle Bin records. Please reach out to our support team if you need help restoring from any of these backups.
You can read more in this Knowledge Base Article: https://kb.ownbackup.com/articles/knowledgebase/Incident-124-30-11-2023.

MONITORING over 1 year ago - at 12/04/2023 04:29PM

All of your Salesforce data backups that were affected by this incident are tagged 'Affected by Incident #124' as they include deleted Recycle Bin records. Please reach out to our support team if you need help restoring from any of these backups.

You can read more in this Knowledge Base Article: https://kb.ownbackup.com/articles/knowledgebase/Incident-124-30-11-2023.

MONITORING over 1 year ago - at 11/28/2023 05:20PM

A fix was deployed. It will take effect on your next Full backup.
We’re still investigating the impact on past affected backups.

IDENTIFIED over 1 year ago - at 11/27/2023 10:29PM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 1 year ago - at 11/27/2023 08:05PM

We are investigating an issue with downloading attachments during Salesforce backups. Customers may experience increased errors in backups as a result. The errors can be seen in the backup history tab.

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