Outage in OwnBackup

Some Backups contain deleted records from Recycle bin - Salesforce data backup

Resolved Minor
November 27, 2023 - Started almost 2 years ago - Lasted 24 days
Official incident page

Incident Report

We are investigating an issue with downloading attachments during Salesforce backups. Customers may experience increased errors in backups as a result. The errors can be seen in the backup history tab.
Components affected
OwnBackup Automatic Backups OwnBackup Automatic Backups OwnBackup Automatic Backups OwnBackup Automatic Backups OwnBackup Automatic Backups OwnBackup Automatic Backups OwnBackup Automatic Backups OwnBackup Automatic Backups OwnBackup Automatic Backups

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Try IsDown risk-free 14-day free trial · No credit card required
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 12/21/2023 06:22PM

The incident is now resolved and closed.
All Salesforce data backups that were affected by this incident are tagged 'Affected by Incident #124' as they include deleted Recycle Bin records. Please reach out to our support team if you need help restoring from any of these backups.
You can read more in this Knowledge Base Article: https://kb.ownbackup.com/articles/knowledgebase/Incident-124-30-11-2023.

MONITORING almost 2 years ago - at 12/04/2023 04:29PM

All of your Salesforce data backups that were affected by this incident are tagged 'Affected by Incident #124' as they include deleted Recycle Bin records. Please reach out to our support team if you need help restoring from any of these backups.

You can read more in this Knowledge Base Article: https://kb.ownbackup.com/articles/knowledgebase/Incident-124-30-11-2023.

MONITORING almost 2 years ago - at 11/28/2023 05:20PM

A fix was deployed. It will take effect on your next Full backup.
We’re still investigating the impact on past affected backups.

IDENTIFIED almost 2 years ago - at 11/27/2023 10:29PM

The issue has been identified and a fix is being implemented.

INVESTIGATING almost 2 years ago - at 11/27/2023 08:05PM

We are investigating an issue with downloading attachments during Salesforce backups. Customers may experience increased errors in backups as a result. The errors can be seen in the backup history tab.

Latest OwnBackup outages

US2 - Users gets error 401 when login - UI is unavailable - 20 days ago
Backup History File Download u0026 Compare Job UI Loading are Failing in USEast2 - 26 days ago
Web Access Issues - 28 days ago
Investigating Incomplete Distribution of Weekly Report Emails - about 2 months ago
Slowness with Archiver - about 2 months ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook