Outage in OwnBackup

Recover Salesforce - ContentVersion files failing to download

Resolved Minor
March 03, 2024 - Started over 1 year ago - Lasted 1 day
Official incident page

Incident Report

We have identified a condition where customers might encounter failure to download some ContentVersion files during backups. We are currently working on a fix that is expected to be deployed by March 4, 2024. Files that failed to download will be downloaded retroactively once the fix is applied.

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 03/05/2024 08:02AM

This incident has been resolved.

MONITORING over 1 year ago - at 03/04/2024 12:18PM

A fix has been implemented.
We are currently monitoring.

IDENTIFIED over 1 year ago - at 03/03/2024 04:05PM

We have identified a condition where customers might encounter failure to download some ContentVersion files during backups.
We are currently working on a fix that is expected to be deployed by March 4, 2024.
Files that failed to download will be downloaded retroactively once the fix is applied.

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