Outage in OwnBackup

Backups failing on Salesforce instance UM9

Resolved Minor
March 13, 2024 - Started over 1 year ago - Lasted 4 days
Official incident page

Incident Report

We are currently investigating an issue where customers that have Salesforce orgs on instance UM9 are failing to backup and presented with a message to re authenticate their service. We are working with Salesforce support on identifying the root cause of this condition.
Components affected
OwnBackup Automatic Backups OwnBackup Automatic Backups OwnBackup Automatic Backups OwnBackup Automatic Backups OwnBackup Automatic Backups

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 03/17/2024 09:41AM

Salesforce has resolved their incident on instance UM9.
We have verified that orgs on this instance are backing up successfully.

Clients that have orgs on instance UM9 are requested to re authenticate their services in order to re initiate the backup process.

IDENTIFIED over 1 year ago - at 03/14/2024 01:30PM

As a result of our investigation with Salesforce, Salesforce has identified and raised an incident.
The status of Salesforce's incident can be tracked here:
https://status.salesforce.com/incidents/12405

Once the Salesforce incident is concluded, we will reassess this condition and share updates.

INVESTIGATING over 1 year ago - at 03/13/2024 12:03PM

We are currently investigating an issue where customers that have Salesforce orgs on instance UM9 are failing to backup and presented with a message to re authenticate their service.
We are working with Salesforce support on identifying the root cause of this condition.

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